An ISO 9001 certification provides objective proof to your staff, your partners, your clients and the outside world that customer satisfaction is at the core of your business.
ISO 9001 is the world’s most recognized Quality Management System (QMS) standard.
Its aim is to help organisations meet the needs of their customers and other stakeholders more effectively. This is achieved by building a framework to ensure consistent quality in the provision of goods and/or services.
The standard is based on 7 quality management principles, which include having a strong customer focus, the involvement of top management, and a drive for continual improvement.
The seven quality management principles are:
1 – Customer focus
2 – Leadership
3 – Engagement of people
4 – Process approach
5 – Improvement
6 – Evidence-based decision making
7 – Relationship management
The principles are not ordered by priority. The relative importance of each principle varies from organization to organization and may change over time.
ISO 9001 requires comprehensive documentation, standard operating procedures and disaster recovery plans. This helps technology firms streamline complex internal processes and systems, in turn producing more streamlined and effective output.
Key benefits of ISO 9001
Increased revenue
Leveraging the reputation of ISO 9001 can help you to win more tenders and contracts, whilst increasing efficiency aids customers satisfaction and retention.
Improvement of your credibility
When organisations are looking for new suppliers, it is often a requirement to have a QMS based on ISO 9001, particularly for those in the public sector.
Improved customer satisfaction
By understanding your customers’ needs and reducing errors you increase customer confidence in your ability to deliver products and services.
Higher operating efficiency
By following industry best-practice and focusing on quality you can reduce costs.
Improved decision-making
You can detect and identify problems in good time, which means that you can quickly take steps to avoid the same mistakes in the future
Greater employee engagement
By improving internal communications, you ensure everyone works to one agenda. Involving employees in designing process improvements makes them happier and more productive.
Better process integration
By examining process interactions, you can find improvements in efficiency more easily, thereby reducing errors and benefiting from cost savings.
A continual improvement cultures
Better supplier relationships
Using best-practice processes contributes to more efficient supply chains, and certification will signpost these to your suppliers.
This is the third principle of ISO 9001. It means that you embed a systematic approach to identifying and exploiting opportunities to improve.
What is the process of gaining ISO 9001 certification?
To become ISO 9001 certificated requires planning, commitment and resources. Our certification body (QMS) recommends a simple 3-step process:
Gap Analysis
A consultant visited our offices to review and document our current processes and procedures, then highlighted any areas that did not meet the requirements of the standard.
Implementation
Any changes needed to existing processes and procedures were made.
Certification
An auditor visits our office on an annual basis to check that all of the documented processes are being following and once they are satisfied a new certificate is issued.
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