The past few years have reflected an upward trajectory of growth in the taxi application booking industry. The massive demand of booking a cab online has pushed many entrepreneurs to consider building their own taxi booking app. However, one challenge that these entrepreneurs face is having limited knowledge and exposure of online taxi booking industry.
To help you here, this article will help you know the functionalities of an online taxi booking application and the must-have features that you must include in your application to make the whole process of cab booking smooth.
The very first thing that you need to do is identify the users who will have a significant impact in the process. There are three major users of a cab booking application are:
- Rider
- Driver
- Admin
Three distinct panels with very different features are added in the application for the use of these three users. The following features must be added in these panels.
Taxi Application Features For Riders
The Riders’ panel plays the most important role in determining the number of orders for the taxi booking. Without this panel, the other two panels mentioned above stand paralysed.
The features that must be included in the rider’s panel are as follows:
Social Media Sign-up
The very first task that a rider does when it lands on your application is sign up. It happens most of the time that the rider opens your application just when they need to book a taxi. In such a case, a long sign up process may distract and irritate the rider and they may not even complete sign up process, leave alone them booking a taxi.
Thus, it is very important to keep the sign up process short and simple. The best way to do this is enabling sign up or login through social media platforms like Facebook. This will help in speeding up the process and you can receive the basic information about the rider through the social media platform.
Unique Sign-up using phone number
Another alternative for rider sign-up is through phone number. The rider can simply add their phone number and verify it through One Time Password (OTP) sent on the phone number added. This is a better option for the riders who don’t have a social media account or they don’t wish to link their social media accounts with the application.
Unique Sign-up using Email ID
A yet another option to ease the rider sign up is through enabling them to register using their email address. For this process, the rider will be asked to provide their active email address, once they do so, they will receive an activation link through email. The rider can simple open the link and they will be redirected to their activated user account. Another way of verifying the email is through sending an OTP on the email and the riders can copy the OTP to add it on the application to complete the registration process.
Splash screen with logo
Once the registration process is complete, the rider’s screen will flash with your company’s logo as a sign of welcoming them to your application.
Set pick-up location
Once the login and registration is complete, the rider now wishes to get on with the booking of taxi. The very first thing they need to do is set a pick up location. They need to put in the address in the form of text on the app. They will then be asked to pin their location on the map so that the address provided is accurate and there is no problem for the driver to reach the location.
View available vehicle types with their rates
Once the location is set, the rider will be viewed different vehicle types available in their area and they can select one type among them. The prices for the different types of vehicles will also be presented at this stage to ensure transparency. The different types of vehicles can include Hatchback, Sedan, Prime Sedan, SUV, and many more.
Estimated fare calculation
Once the vehicle type is selected, a window will appear to confirm and presentation of the estimated fare for the ride. The estimated price will be calculated on the basis of vehicle type and the distance between the pick-up address and drop address.
Option to schedule a ride
It happens many times that rider wishes to be prepared for their ride which they need to take after some time. For such a situation, they must get an option to schedule a ride that they wish to take at a later time.
Request a car
A rider can request a car using the cab booking application whenever they want to go anywhere they wish. They can receive full information about the fare, car capacity, and distance.
Set destination location
The rider must have the option to set destination location while booking the rider. They may also add or modify already mentioned destination while riding. This provides the rider a flexibility of changing their location and smoothen the riding process. Benefits like these enables making a positive impact on the rider’s mind and an improved possibility of them coming back to your application for future travels.
Option to select destination from recent locations
When a rider comes back to your application to book a cab for themselves, they should get an option to select their destination or pick up address from the previously saved or added addresses. This will help in speeding up the process for the rider and an ease for them.
View Animated blinking path between pickup and destination location
Once both pick-up and destination addresses are selected by the rider, an animated blinking path should appear on a map to demonstrate the distance between both the locations that the rider will cover.
Map Facility
Once the car is chosen, the map facility will demonstrate the distance the rider will cover with the vehicle, and the direction and path selected by the source to cover that distance and reach the destination in the minimum time possible.
Auto estimate of arrival time
This feature is introduced in a taxi booking application to ease out the process of providing information to the rider for the admin. Once the taxi order is placed, the only thing that the rider does is wait for the driver for pick-up.
This feature helps in automatically estimating the time of arrival of the driver and shows the same to the rider. This ensures that your rider is well informed throughout the process.
Automatic fare estimation and calculation
The application system will automatically calculate the estimate of fare for the ride. This information will be visible to the rider.
View distance, time to reach destination and active surcharge (if any)
It is essential for your business that you provide as much information as the rider required. They are trusting you with their journey, you must live up to their trust. They must be able to view distance, time to reach destination and active surcharge (if any). The distance and time should be calculated keeping in mind the traffic and blockage possibilities.
Option to pay by cash, credit/debit card, QR code based payment service provider or wallet
The rider must have flexibility in the mode of payment for the service you are providing. You must include all of these features to your application to ease the process of payment for the rider. They can pay either by cash, credit/debit card, QR code, or wallet.
Option to enter promo codes to avail discounts
One of the best ways to get more and more customers to your application is through providing them discounts for their rides. Discounts can be provided through an applicant using the feature of promo code. Your customer can be provided a code and you shall give them an option to enter that code while the final checkout process. Once the code is entered, the discount will be applied.
Set preference for female driver if you are female
Each of your rider must feel comfortable when they are using your services. Some of your female rider might feel comfortable only with the female drivers. Thus, they must have an option to set their preference for a female driver.
Set preference for taxi with handicap accessibility if rider is physically challenged
In case the rider is physically challenged, they must have an option to choose a taxi for themselves that is handicap accessible.
Interactive map – live geo tracking
This feature enables and allows the app user to see all the all the cars in real time motion that are in the neighbourhood on an interactive map.
Set algorithm to send ride request by drivers
The ride requests can be set using an automatic system of algorithm. It can be set through any of the following options:
- Closest driver first
- Car with lowest earning in the month (within 5 km radius)
- First to choose
- First in first out (cars waiting in the location for the longest duration)
Instant in-app notification / alerts when driver accepts ride
This feature is for both driver and rider. Both of them must receive a notification or alert for any activity on the application including ride acceptance, surcharge expected, and more.
Option to call driver
The rider should have an option to call the driver and check their location or guide them on how to reach the pick-up location.
Option to text chat with driver using inbuilt text chat feature
Both rider and driver should have an option to chat with each other whenever they wish from when the rider has book a cab till when the driver drops off the rider and completes the service. This feature is commonly used for the duration between the ride being booked and the pickup.
Option to cancel ride
It can happen commonly that the rider has booked a cab using your app and then suddenly they have change of plans. Under such a case, the rider should have an option to cancel the rider whenever they wish to.
Option to share ride details on social media
It can happen at some times that the rider wishes to share their ride information with their loved ones. Your app must have a feature that gives the customer an option to share the ride information, most importantly exact location, through social media.
View driver information
The rider must receive some of the basic information pointers of the driver. This can include the driver’s name, their profile picture, and their ratings (provided by previous riders who have availed services from the driver)
The rider should also be able to view vehicle details that the driver is bringing including car model, car type, and registration number.
Contact / SOS panic button to contact police and send location to 5 emergency contacts
A contact number or SOS panic button will be provided to both rider and driver that can be used whenever there is a case of emergency. One example of such button can be pressing of the power button of the phone for more than 5 times during a ride.
Change destination address
The rider should have an option to change their destination at any time before or even during the ride. They can make this change multiple times.
Automatic deduction of toll (in specific countries)
This features enables the application to automatically deduct toll wherever necessary. However, this feature is applicable in specific countries.
Automatic deduction of money from rider’s wallet or credit card when ride ends
The fare for the ride undertaken is calculated and deducted automatically from the card that the rider has provided or from the in-app wallet if chosen. The rider also has an option to pay by cash if that option is selected in the beginning of the ride.
View invoice when the ride ends
Once the ride is completed, both rider and driver should receive a notification with an invoice which should include details regarding the covered distance and the fare corresponding to it.
Option to tip driver
Your drivers make your riders feel special. Similarly, there must be a way of making your drivers feel special too. The app should include a feature that gives the rider and option of adding a tip for the rider. This amount shall be directly provided to the driver.
Rate and Review Driver
Analysis and inspection of your drivers is of extreme importance and the best way to do this is through rider’s feedback. Thus, after every single ride is completed, the rider should be able to rate and review the driver based on their experience of the trip.
Manage Profile
Both rider and driver should be able to manage their profiles and make necessary alterations whenever they wish. The most common alterations that the riders and drivers make are changing profile image and profile password.
Selection of preferred language
The most common language used by the riders is English. However, they could be some exceptions that the riders are not fluent with the language and wish to change it. The taxi booking application must allow the rider to set their preferred language from the menu. Once a language is selected, the entire written text will be shown in the language of the rider’s choice.
Set Gender
This feature of your taxi booking application will allow both riders and drivers to set their genders. This can be useful for females who wish to travel just with female drivers.
Add your favorite home and work address
Usually in case of professionals, they take rides every day in order to travel from their home to office in morning and then office to home in the evening. For such people, the taxi booking application will allow riders to set their favorite addresses like home or work. With this feature, the riders will not have to go through the hassle of adding the same destination address every day.
View ride/trip history
Both rider and driver should be able to easily view their rider history include all significant information like distance and fare of previous rides.
Manage wallet – top up wallet
The whole world is going cashless, then why not your cab booking application? Ensure a safe and secure travel for your rider without holding any hard cash by using an in-app wallet. This ensures wallet to wallet transfer from rider’s to driver’s.
Set credit card to top up wallet
This feature empowers the rider to use credit card to top up or recharge their wallet. However, you need to make sure that all these card details are stored in an encrypted table. It must not be visible to anyone who queries the database.
Set credit card to pay for rides
This features exclusively enables the rider to select a credit card and add the details of their credit card to pay for the ride they have experienced. It is, of course, your duty to make sure that all the card details provided are stored in an encrypted table or at a payment gateway vault. It must not be visible to anyone who queries the database.
View Wallet Transactions
This feature is directly related to the in-app wallet feature. It enables the rider to have a bird’s eye view of all the transactions made by them using the in-app wallet.
Set emergency contacts
If in any case, the rider is stuck in an emergency or panic situation, they must be able to contact their loved ones as soon as possible. The “set emergency contacts” feature empowers the rider to choose and add contacts who they will want to contact if in case they are caught in a panic situation.
View ratings provided by drivers
This feature enables the rider to have a glance through the ratings provided to them by the driver.
Referrals
You, as a cab booking service provider, will surely undertake numerous activities to ensure more and more users on your application. One of the best ways of doing this is through referrals. Under this feature, the rider will invite their friends to the app and upon every successful gain of a new user, the rider will get money credited to their wallet.
View about us and terms and conditions page
You, as an organization, must always be transparent about yourselves with your users. Thus, viewing of both “about us” and “terms and conditions” page is of extreme importance. The about us section gives rider a detailed information about your cab booking application and its basic purpose.
View FAQ page
This feature allows the rider to visit the FAQ page which contains the usually and most commonly asked questions along with their responses. This page could include any query that any user might have in regard to the Uber clone application.
View privacy policy page
Privacy policy page provides a detailed insight to the rider into the privacy guidelines in regard to the Uber Clone App.
Contact admin page
There can be situations that your rider requires help. This feature enables rider to directly contact admin whenever they require assistance of any kind in regard to the operation of Uber clone.
Taxi Application Features For Driver’s
Social Media Sign up
While creating an app panel for the drivers, you need to make sure that their visit to your application is smooth. One way to do this is through easing out the process of logging in and registration. Similar to the rider’s application, the driver can login and register using social media platforms like Facebook, LinkedIn, and Google social plugins.
Unique sign up by phone
The drivers can also opt to login and register using their phone number. This is one of the quickest and easiest way of completing the registration process.
Unique sign up by email
Another option for drivers to register on the application is by providing email address.
Verification part 1 by email
Once the driver provides an email address for registration, you need to verify the same. You can do this either sending an OTP to the email provided. This OTP will then be added to application to complete the process. Another option to do the verification is through sending a verification link to the email address. Once the driver clicks on the link, their account will automatically be activated and they will be redirected to the application.
Verification part 2 by phone
To verify the phone number added by the driver, an OTP will be sent through an SMS to the number provided. The driver will then have to add the OTP to the application and their panel will be a verified and activated.
Splash screen with logo
Once the registration process is complete, the driver’s screen will flash with your company’s logo as a sign of welcoming them to your application.
Cash Payments
Many a times, the rider will want to pay for their ride in cash. This feature allows the driver to accept cash for the service provided.
In-app payment wallet
The drivers can also use the in-app payment wallet to accept payments. Once the rider makes the payment, admin percentage which has been earned over rides will be deducted from payments wallet with both debit and credit process.
Option to go online or offline
Online is for when the driver is available to accept ride and offline is for when the driver is on rest. This feature allows the driver to set their availability as online or offline in order to let the rider know about their availability to start taking rides. The driver needs to take a self-photo using front camera of their phone. This will be validated using Kairos API.
Select the vehicle you are driving
In order to register their vehicle on the application, the driver will use this section to select the vehicle and vehicle type. The driver must scan the license disk on the car to complete the vehicle verification process.
Female drivers can opt to accept only female riders
Each of your driver must feel comfortable when they are providing their services on your behalf. Some of your female drivers might feel comfortable only with the female riders. Thus, they must have an option to set their preference for a female rider.
View ride request
The driver must receive a popup notification whenever a rider puts up a ride request. This enables the driver to be aware of the request even when they are in a different window on their phone or when their screen is turned off. This way, you will be able to utilize your drivers in an efficient manner.
View pick up and destination address
This feature helps the driver to have look at the pickup and drop location set by the rider.
Accept or decline request
This feature exclusively provides the driver with a liber to either accept or decline the ride request as per their own choice.
View rider’s location on map
The driver must be able to have a look at the real-time location of the rider in order to reach them in minimum time possible. This can be done through the in-built GPS system.
Option to use Waze maps or Google maps
This feature enable the driver to use either of the two maps mentioned above to navigate towards the location of the rider.
Option to call rider
This feature can be used through call masking. It helps the driver to call the rider while reaching their location in order to reach them in minimum time and avoid any confusion.
Option to text chat with rider using in-built text chat feature
This feature provides the driver with the ability to stay connected with the rider via internal text chats. This empowers the driver to let the rider know where they are positioned at a particular moment and empower the rider as well to know the whereabouts of the driver and avoid feeling distraught in case of missing out on a call from the driver.
Option to cancel ride
This feature provides driver with a liber to cancel a ride as per their discretion even after accepting in the first place.
View rider’s profile picture and name
This feature lets the driver to have a look at the profile of the rider including their name and picture. This helps the driver to identify the rider while picking them up for the ride.
View rider’s rating
The ‘View Rider’s Rating’ allows the driver to take a glance through the rating of the rider on their app in order to get an understanding of the past ratings of the rider and make a choice if they want to accept the ride of the respective rider or not.
Generate Waybill
The ‘Generate Waybill’ feature present in the application of the driver helps the driver to get an e-waybill related to the details of the ride which includes the origin and destination of the ride along with the vehicle type, and more.
Automatic notification for the rider when the ride is started
This feature sends a notification to the rider by the driver in order to let the rider know that the trip has begun.
View destination distance and approximate time
The driver must be in knowledge of the total distance they are required to cover along with the time they would require to cover the distance and reach the destination point when the rider wants to be dropped.
Contact / SOS panic button
SOS panic button is used to contact police and send your location to your emergency contacts. In case the driver presses the power button for more than 5 times during the ride, the above mentioned shall be put into action. It will also notify an emergency to the admin panel as a notification.
Automatic generation of detailed invoice upon ending the ride
Proper calculated invoices with breakdown of the final amount including taxes, other charges, and more are generated and sent to passenger via email and also made available in their ride history.
Notification of money collection
This feature proves useful when the rider opts for cash payment. It allows the driver to get notified with the amount that they need to collect for the ride just offered to the rider.
Heat view in driver’s app
The very first thing you need to keep in mind for this feature is that visibility of this feature to driver should be as a global configurable by admin panel. Using this feature, the driver should be able to see where all the customers are waiting for a taxi on the map.
Manage Profile
The driver must be able to edit their details whenever they wish to. The most common changes made by the drivers in their profile are as follows:
- Profile picture: this allows the driver to manage, update, and edit their profile image.
- App password: this allows the driver to edit or change their app login password as per their discretion.
- Preferred language: this allows the driver to set their choice of language from the options available and the text in the app will be shown in the selected language.
- Set gender: this allows the driver to select their gender
- Manage vehicles: this allows the driver to manage, update, and edit all the information in relation to their vehicles along with vehicle type, license, and more.
- Upload vehicle documents with expiry date
- Upload license documents with expiry date
- Get documents approved by admin
Mark vehicle as handicap accessible
‘Mark Vehicle as Handicap Accessibility’ allows the driver to set their vehicle as accessible to those who are disabled or handicapped in order to empower those who are disabled or handicapped.
View trip history
This feature enables the driver to view their total trip still date and earnings for specific day as they wish to view. It also provides driver a calendar in order to maintain a record of all the trips completed by the driver.
Trip Algorithm
You will want to give the lowest earning driver in a specific running month within the radius of the Rider to be given the trip notification for acceptance, if that driver doesn’t respond in 30 seconds, the trip shall be open to all drivers in the radius of the Rider.
View upcoming future trips
This feature allows the driver to take a look at those trips that have been booked by the rider for a later date. This includes the pickup and drop location, date for pick-up, and more details that are essential for the driver to know.
Set bank details to receive payments from admin
This feature allows the driver to add the important information related to their bank, including their bank account details, account number, name of bank, and more to start receiving their payments from the Administrator.
Set Credit Card to top up wallet
This feature present on the app of the driver allows them to set the preference for credit card in order to add money to their wallet and perform transactions.
View Waybill
This feature present on the app of the driver allows them to take a glance into the information contained in the waybill including the information of the ride, i.e., pickup and drop location, vehicle type, the license, and more.
Set emergency contacts
This section present in the app of the driver allows them to add their close family members and friends as emergency contacts in case they are caught in a situation which requires help and assistance. In case the driver is faced with a situation where they need assistance, they would simply tap on the emergency contact and their location would get sent to the emergency contacts.
View Feedback Provided by Riders
The “View Feedback Provided by Riders” allows the driver to take a purview into the feedback offered to them by all the riders for their trip.
View ratings provided by riders
This features allows the driver to view the ratings and reviews provided by the riders to the driver for every particular trip.
View Trip Stats – showing stats month wise and earnings
This section present on the app of the driver empowers the driver to get a statistical/graphical view of all the trips performed by them in the month wise and earning mode.
Invite Friends – become referrer and earn money in wallet
This section present on the app of the driver allows the driver to invite their friends and close family members to use the application. All they need to do is tap on ‘Invite Friends’ thereby offering them with a link that they need to share with their close family members or friends and upon every ride taken by their friend, money would get credited into their account.
View about us and terms and conditions page
You, as an organization, must always be transparent about yourselves with your users. Thus, viewing of both “about us” and “terms and conditions” page is of extreme importance. The about us section gives rider a detailed information about your cab booking application and its basic purpose.
View FAQ page
This feature allows the driver to visit the FAQ page which contains the usually and most commonly asked questions along with their responses. This page could include any query that any user might have in regard to the Uber clone application.
View privacy policy page
Privacy policy page provides a detailed insight to the rider into the privacy guidelines in regard to the Uber Clone App.
Contact admin page
There can be situations that your rider requires help. This feature enables driver to directly contact admin whenever they require assistance of any kind in regard to the operation of Uber clone.
End of the day / Empty trip
This feature allows the drivers to avoid empty trip while returning to home zone or end of the day trip towards their home.
Zone Scenarios
Driver Login:
Car License Disk Sample Images:
Taxi Application Features For Admin’s
Admin Dashboard
An attractive admin dashboard allows the admin to manage the overall functioning of the App including the profile of the user, the driver as well as small taxi companies.
Advanced back-end system / complete CRM
The Advanced Back-End System or Complete CRM empowers the admin with a system that would help them offer their taxi services in a smooth and flawless manner.
Resource tracking
This feature on the admin panel allows your business to keep track of the resources along with their performance.
Revenue and payroll
The Revenue and Payroll section allows the admin to get an overview of the revenues they have earned along with the amount that has been paid to the driver.
God’s eye view
The God’s Eye View section empowers the admin to track the riders in real-time who need the taxi services.
Surge pricing
If you want, you can set surcharge during peak hours every day or during festivals and earn more.
Manual taxi dispatch
The Manual Taxi Dispatch system allows the admin to take ride requests from those not having the app via telephonic calls made manually by the rider.
Fleet management
Fleet Management empowers the admin to manage all their taxis more smoothly as well as flawlessly.
Ride Cancellation Fees
This fee is optional. It can be made active or offline as per your company’s policy. The Ride Cancellation fee empowers the owner of the app to set cancellation charges on the rider if in case they cancel the ride a few minutes before the driver is about to reach.
In-app notifications to be sent to riders and drivers from admin’s panel
The admin should be able to send notifications to both rider and driver from their assigned panel.
Heat view in admin panel
The Heat View present in the Admin Panel allows the admin (owner of the app) to find the areas with maximum riders.
Advanced Analytics
The Advanced Analytics feature allows the owner of the app to keep a check on all the activities of the rider as well as the driver along with the information related to the rides, the mode of payment chosen by the rider and the commissions earned by them.
Advanced reports
The Advanced Reports will present the admin (owner) with the earnings made by them along with the areas that require special focus by them. It also presents them with an overview if they need to modify the rates of the trips that they offer to the riders so as to ensure a smooth running business for them.
Admin user rights management
This section presents the super admin with the right to manage the other admin users and manage all their rights from this section.
Billing administrator
This feature takes care of all the accounts and finance related information of the taxi booking software including the earnings, commissions, and more.
Export information and data
This feature allows the admin to export all the information and data related to the rides, the riders, the drivers, and more in the form of an Excel Sheet.
Commission Tracking Report
The Commission Tracking Report allows the admin of the application to look at the commissions made by them and keep track of their progress.
Define the Driver’s Range
This section allows the admin to set a range for the driver where the driver can render their taxi services to the rider.
Email Templates
The Email Templates section presents the admin with a list of all the email templates that they can use to communicate with the rider or the driver and market the app.
Vehicle / Car Type Management
This section allows the admin to manage the vehicles smoothly and more flawlessly and set the minimum and base fare for each trip.
Export Reports
This section allows the admin to export the reports in monthly, weekly or quarterly format in the form of an Excel Sheet.
SEO Settings on the Website
The SEO Settings empowers the admin to add the words that can help rank their Website on the top.
Multiple City
It is a Single Country Operation. This section empowers the admin to add the multiple cities where they would want to offer their taxi booking services.
Zone management
You may already have geo-fencing and zone-zone pricing, feasibility of this feature to assist in creating zones within each city and drivers. Drivers will be assigned zones, they will be given preference in the trip assigning algorithm, only if drivers assigned from that zone are not available/ not accepting in 45 seconds, the trip shall be available for other drivers.
Content Management System
The Content Management System allows the admin to manage, edit and update the content present in the app.
User Management
Admin can manage the users, keep track of their activities, the bookings they make, the mode of payment chosen by them.
Ride Management
Admin can keep track of all the rides that have been undertaken along with the date of the ride, mode of payment chosen by the rider, and more.
Fare Management
Admin can keep track of the fares from this section including the minimum and base fare, the surcharge fares, and more.
Invoice Management
Admin can keep track of all the invoices generated after the completion of the ride using. This includes details of the ride along with the mode of payment chosen by the rider.
Newsletter Management
This section allows the admin to keep track of all the subscribers of the newsletters of along with add new newsletters and delete those that are less relevant.
Pricing & Payment Management
This section allows the admin to get details related to the pricing model as well as the mode of payment along with the status of the fund transfer, payment reference number, and more.
Radius Management
This section allows the administrator to set a distance for the drivers to get comfortable with and start taking rides from that very location.
Easy Commission Tracking Management in Admin
This section allows the admin to track the commissions made by them in an easy and flawless manner.
Car Types
This section allows the admin to manage all the different cars available on their app along with modify the details and add new car types.
Bank account can be added
Driver can update their bank account details in the App itself, where admin can transfer driver earnings using that bank account details.
Promo Code
This section allows the admin to market their apps to the rider as well as the driver. It helps them generate a promo code that can be shared by the driver or the rider to their close family or friends and upon every successful ride taken by those referred helps the both to earn extra and helps the admin to get extra commissions along the way.
Taxi Owners Fleet Management
Taxi Owners Management empowers the admin to manage all the owners and their taxis and the drivers.
Related Topic
How to make Taxi App like Uber, OLA
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